“Extreme Gadgets” is dedicated to providing a unique & delightful purchase experience for its customers. We are bound to ensure the highest quality & reliability for our customers. However, there might be some inconsistencies. On seldom occasions, you may have to return an order.
1) If you received a used product must notify in-front of the delivery man.
2) If you received a physically damaged, faulty Product after opening the package – (Must notify within 24 Hours inside Dhaka) Keep a Video
3) If you received physically damaged from the courier service (i.e Sundarban courier) you must need a video to show proof when unboxing the packages.
4) If the Product is completely different from the picture on the post (Must notify within 24 Hours)
5) Customer must have video proof of unboxing to file any complaint if the return is regarding the product. If there is any problem it has to be visible in the video. Without an Unboxing video, no complaint will be considered.
6) If you cancel an order after dispatch, you must have to pay delivery charges.
8) We don’t have any kind of exchange policy.
9) To return, the customer must ensure the item is packed and delivered securely.
10) Extreme Gadgets will not be held responsible if the goods get damaged on their return to
Extreme Gadget’s address.
11) For Inside Dhaka we request customers to come to our offline shop so that they can explain problems and get a prompt solution. This is mandatory depending on the problem.
12) For the return you must have to courier it to our address within 48 hours.
1) If the item is out of stock and you requested to get your money back.
2) Most refunds are fully refunded in 7-10 working days after we receive and process your return.
3) If you pay us by using the card, then we will request a refund in the bank which will take 7-10 working days. (Credit card payment return may take longer depending on Commercial Banks)
4) If you pay us by Bkash/rocket/mobile banking, then your money will be added to your desired account within 7-10 working days.
5) If there is any refund issue, the delivery cost is non-refundable. We will deduct the shipping cost from the refund amount.