TrimmerReturn & Refund Policy
Extreme Gadgets is committed to providing a unique and satisfying purchase experience. We ensure the highest quality and reliability, but in rare cases, returns may be necessary.
Return Criteria & Policy
If you receive a used product, notify us immediately. Please ensure a proper full unboxing video is recorded, as it is mandatory for any return or warranty claim. Kindly read the details below for more information and rules on the unboxing video.
If you receive a physically damaged or faulty product after opening the package, notify us within 24 hours (inside & outside Dhaka) and keep a clear unboxing video. Full unboxing video rules and steps are clearly explained below—check them out if you’re unsure.
If your package is damaged by the courier service (e.g., Sundarban Courier), you must have video proof of the unboxing.
If the product is completely different from the posted picture (except for color differences due to lighting conditions), notify us within 24 hours.
An unboxing video is mandatory for any return request related to product issues. The problem must be visible in the video. Without video proof, no complaint will be considered.
If you cancel an order after dispatch, you must pay the delivery charges.
No exchange policy is available.
The customer must ensure secure packaging while returning an item.
Extreme Gadgets is not responsible for damages during return transit. The product box must be wrapped well with the help of something solid so that there is no damage to the product box and the product, we’ll send the same product box again.
Inside Dhaka, customers must visit our offline shop or office for a prompt resolution, depending on the issue.
For returns, the product must be couriered to our address within 72 hours.
Change of mind is not applicable for returns.
If you send a warranty support product to our office, you must pay the re-delivery charges first.
Returns will not be accepted if the product is damaged due to mishandling, improper use, or external factors beyond our control.
If you refuse to accept the product after it has been dispatched or after the delivery person has taken the product, you will be required to pay the full delivery charges along with the return charges. Additionally, any advance payment made will not be refunded.
Mandatory Unboxing Video for Any Return/Warranty Claim
A full unboxing video is required for all types of Warranty claim:
We have clearly provided the proper rules for the unboxing video. This is exactly how many e-commerce companies, delivery companies, and dealers accept it.
- Gadget items need to be charged first. At first, make a full unboxing video, then charge.
- Do not record the unboxing video in front of the delivery person.
- You can’t check the product in front of the delivery man.
- Take it home, Start recording before opening the sealed courier poly bag and continue throughout the unboxing.
- Ensure clear lighting and show the product being removed from its box.
- Capture any damage, scratches, or defects and inform us immediately.
- Customers must send a clear video & photo of the damaged, defective, or wrong product along with the shipping packaging for accurate verification under good lighting conditions.
- The video must be clear, unedited, and show the product’s condition.
- No return or warranty requests will be accepted without proper video proof.
- If the courier bag or packaging is damaged or torn, report it immediately in front of the delivery person and refuse the package, do not receive.
- When receiving the product in front of the delivery person, please ensure that the delivery packaging (such as the courier poly or bag) is completely intact and in good condition. Turn on video recording while checking.
- Some delivery personnel may unethically open, use, or steal products, leaving an empty package. As our gadgets are sealed, customers might not realize this immediately. Once payment is made, the delivery person leaves, and the box may be empty. This has happened multiple times, so it’s crucial to follow these precautions in Bangladesh.
- If you notice any damage, torn or tampering, do not accept the package. Check the poly carefully, and if you have any doubts, contact us before accepting it. If you accept a damaged or tampered package, you will be responsible, and we won’t be liable for any missing or damaged items.
- Customers must have video proof of unboxing the product and product package to file any complaint for “broken” issue, “Color” Issue, “Wrong Product” Issue, “Quantity”, Quality Issue or any abnormalities after receiving Without an Unboxing video no complaint, service, and Replacement will be considered.
To ensure fairness and protect genuine customers, we strongly advise recording a clear unboxing video showing both the product and its packaging. Unfortunately, there have been cases where individuals have attempted scams by replacing our original products with replicas, broken, or faulty items and then requesting a replacement or warranty service. To prevent such dishonest activities and verify any claims, we may ask for this video as proof. Without proper video evidence, we will not be able to provide any warranty or after-sales support.
Refund Policy
Refunds are only applicable under the following conditions:
1. Out-of-Stock Items:
If a product is out of stock after your payment, you may request a refund.
For direct online payments via payment gateways, refunds may take up to 7 working days.
Please inbox our official page or contact us before making the full payment. This is also mentioned on the checkout page.
If you proceed with the payment, Bkash and SSL charges will not be refunded, as these are service fees that we do not receive.
2. Refund Processing Timeline:
Refunds are processed within 7 working days after we receive and verify the returned product.
3. Refund Methods:
Card Payments (via Online Payment Gateway): Refunds will be requested through your bank and typically take 7 working days to process.
Refunds via credit cards may take longer, depending on your bank’s and SSLCOMMERZ policies.
Mobile Banking (bKash, Rocket, Nagad): Refunds to mobile banking accounts are processed within 3 working days.
4. Non-Refundable Delivery Costs:
Delivery charges are non-refundable. If a refund is issued, the shipping cost will be deducted from the refund amount.
5. Online Payment is Non-Refundable for Change of Mind:
Online payments cannot be refunded if you change your mind after placing an order. Change of mind is not applicable. Please be certain before making any payment.
6. Offer & Flash Sale Products:
Payments made for products during offers or flash sales are non-refundable, unless the product is out of stock.
7. Check Before You Pay:
Online payments are non-refundable for changes of mind or mistaken orders.
If someone uses your credit or debit card to make an online purchase—whether it’s a relative or a scammer—we are not obligated to issue a refund. Please keep your card details secure and verify every transaction before completing payment.
